Our Vision & Values

Our Vision

  • Scratch and Sniffs Grooming provides a pet grooming service which sets a new standard of excellence in the Gippsland area.
  • Scratch and Sniffs Grooming prides itself on the exceptional staff who uphold the principles of teamwork, loyalty and customer service as fundamental character traits.
  • Scratch and Sniffs Grooming offers a sustainable and stable grooming service which will be here for the longterm benefit of clients.
  • Scratch and Sniffs Grooming is committed to developing relationships with staff, clients, and the community which extends beyond a profit motivation.
  • Scratch and Sniffs Grooming will serve and support worthy causes in our community and globally.

Our Values

  • We treat all clients (animals) with respect, kindness, security, and endeavour to reduce anxiety so they enjoy the grooming process and visiting our Salon.
  • We treat all clients (human) with courtesy, empathy, and strive to assist, educate, and communicate in a friendly and helpful manner.
  • Underpinning all our services and policies are the fundamental principles of integrity, loyalty, ethics and compassion.